This Policy explains our processing of your personal data and your rights according to data protection legislation. We reserve the right to modify this Statement at any time without notice by posting the changes on this page.
a. Personal information you give us that is necessary for the use of the Tutriq Site
Tutriq processes personal data as a necessary part of entering into and performing our contract with you, which is governed by our Terms and Conditions. As part of the process of using the Site and the Services, we require you to give us certain Personal Information which we need to provide our Service. Without this information we may not be able to fulfil our contract with you. This information includes:
Account information: to enable us to create an account for you on the Site. Depending on whether you register as a parent, student, school pupil, or tutor, this information can include your name, email, telephone number, postal address, and date of birth.
Tutor application details: so we can process your application to become a tutor. These details include your educational background and qualifications, your tutoring subjects, your profile picture and your resume, the prices you charge, your availability and your gender.
Communication history: to enable communication with other users of the website and with the Tutriq team, we store details about your communication history including user messages, requests you have made, and your interactions with the Tutriq team (including call recordings).
Booking history: to facilitate tutorials including information on booking requests, status of bookings, booking subjects and levels, results of your set-up tests whilst using the lesson space and recordings of your bookings (bookings include tutor interviews, free meetings, lessons and written sessions.)
Identity verification information: when you apply as a tutor we ask for verification that you study at the university you claim to, have a valid ID card and any background checks (if applicable).
b. Information we automatically collect from your use of the Tutriq Site
We collect some information from all users of the Tutriq site regardless of whether you are registered with us as a customer or tutor, to fulfil our contract with users and to enable our legitimate interests in providing the Tutriq site and services.
Automatically tracked information includes: Cookie information, your IP address, details of the device you use to access the Site, the pages you visit and the actions taken, the times and dates of actions you take on our website, your interactions with our email, text and in-app messages, the source of your visit and/or previous webpage before visiting our Site, and your page response times.
Tutor capacity information: If you have a profile as a tutor on the Site we collect information on your on-site behaviour, capacity and interactions with other users to help show you the most relevant requests and show customers the most relevant tutors.
c. Information we collect from third parties
Your reviews from other Tutriq users: users on Tutriq can rate tutors after lessons, this information is shared with you, if you are a tutor then it may be displayed on your public profile.
Identity verification information: we reserve the right, where permitted by law, to collect and use information on you from third party providers.
d. Financial information
We may require you to provide us with Financial Information to authorise or process payment and bill you or pay you for the Services. These details include for tutors: your nominated bank account, your invoices and your payment history, and for customers your payment history and payment card details.
When you book Tutoring Services via the Site (if you are a Client) or when you receive payment for delivering Tutoring Services via the Site (if you are a Tutor), we will pass your Financial or Personal Information to those third parties necessary to process your transactions with us, such as credit card companies and banks.
The Site asks you to provide various types of Personal Information to enhance the quality of the Services we can provide to you and the more accurate the information you provide, the better we are able to respond to your requirements.
Any Personal Information that is held with Tutriq shall be retained in accordance with the GDPR. Tutriq is the data controller in respect of all of the Personal Information which Tutriq collects and receives about you when you use the Tutriq Services.
a. Data processing to provide and improve the Tutriq Site and Services
We use your information primarily to fulfil our contract to provide you with the Services that you request, and related services (this includes providing this Site, website administration and security). We run the following processes to fulfil our contract with you:
Enabling you to access the Site and create an account
Enabling tutors to create and promote their profile on the Site
Facilitating matching between customers and tutors, including personalising your experience to show you the most relevant matches
Enabling you to communicate with other users, and receive updates from Tutriq about your account
Enabling bookings between customers and tutors
Providing support for customers and tutors
Providing photos and videos to create trust and enable better connections between users
We also use your information to support our legitimate interests in developing the Site and the Services. These processes include:
To aid the technical administration of the Site
To ensure quality of service
To better understand how the Site is functioning for Users to inform our product development
To draw conclusions upon demographic information
Preventing fraud, spam and abusive or inappropriate behaviour
Fulfilling our safeguarding and legal obligations
You acknowledge that your Personal Information may be used by Tutriq to contact you by post, phone or by electronic mail when necessary in connection with the Services requested by you on the Site.
b. Data processing to provide, tailor and improve our marketing activities
We also use your information to support our legitimate interests in marketing our Site and the Services. These processes include:
Marketing activities to promote our services to registered users. These communications may be personalised to you and your interactions with the Site and can be delivered by email, social media advertising and other digital marketing channels
c. Direct marketing
From time to time, Tutriq may contact you by post, by telephone (which may be recorded for quality assurance purposes) or by electronic mail, with information or offers relating directly to the Site and the Services.
When you register on the Site, you accept that your contact information may be used by Tutriq for direct marketing purposes relating directly to the Site and the Services.
Upon registration, you will immediately receive a welcome email which you cannot opt out of receiving, however, once this initial email has been received, you will be given an opportunity to unsubscribe i.e. opt-out, in every marketing e-mail that we send you thereafter.
Opting out: If you do not wish to be contacted by Tutriq in respect of future marketing communications, in the case of our own promotional communications please contact Tutriq by sending an email to support[at]tutriq[dot]com with “UNSUBSCRIBE REQUEST” in the subject line.
d. The legal grounds under GDPR for processing your personal data described above are as follows
It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services. Where we require information from you for these purposes we have set out above which information it is necessary for us to process, without which we will be unable to provide you with our services.
It is necessary for the purposes of our legitimate interests, such as fraud prevention, child protection, maintaining quality of service, error detection and cybersecurity, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. In order to protect children from harassment and abuse, we video record and store tutoring sessions.
You have given us explicit opt-in consent to the processing of your personal data for one or more specific purposes, namely where you have given us consent to receive electronic Direct Marketing by us and/or by third parties as described in this notice.
Where we need to comply with a legal obligation; or in rare circumstances:
Where we need to protect your interests (or someone else’s interests); and/or
Where it is needed in the public interest or for official purposes
a. Other users on the Tutriq site
Your Personal Information may also be viewed by Tutors (where you are a Client) or by a Client or Tutor (where you are a Tutor) for the sole purposes of enabling Tutors to deliver their Tutoring Services direct to you and to provide you with information about their Tutoring Services and access to the Tutoring Services themselves.
If you as a Client make a request for Tutoring Services with a Tutor via the Site, your Personal Information will be shared with the Tutor to enable the Tutor to deliver the Tutoring Services or to follow up on any enquiry. Such details may include: first name and initial of surname, the contents of your message, and the subject and level you requested.
If you as a Tutor submit Personal Information on the Site for example by creating a profile, Personal Information in your profile may be accessible by any User who visits the Site. The personal information shared may include: first name and surname, university details, the resume you write for Tutriq, your profile picture and video, your grades, your tutoring subjects and price band, your tutoring record and reviews. Releasing this Personal Data is necessary for you to make use of the Site and the Services.
If you as a user send a message to another user on the Site, you acknowledge that Tutriq may monitor the content of your message to fulfil our safeguarding obligations and to protect our legitimate interests.
b. Third party companies and service providers
We use a variety of third party companies to provide the services and we may need to pass some Personal Information to these third parties. If we pass Personal Information to third parties, we minimise as far as possible what Personal Information is shared. The categories of third party providers we share personal data with include:
Communications platforms for email, text and in-app communications
Business operations tools
Identity verification tools
Surveys and research providers
Accounting and finance platforms
Customer support platforms
c. Disclosure of your personal information and financial information in compliance with laws
You should be aware that we may release your Personal Information or Financial Information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Tutriq, or to protect the rights, property or safety of Tutriq, Site Users or others.
The privacy and protection of your Personal Information is important to us. You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online Services. You accept that Tutriq cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. You transmit all such information at your own risk. However, once we receive your transmission, we use our best efforts to ensure its security on our systems.
The Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all your Personal Information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Tutriq tries to meet the highest standards when collecting and using Personal Information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period. Data will be held by us for the period necessary to meet the purposes for which we initially collected the information.
By default, we retain personal data for six years after you have last been active on the Site. This is to allow you to continue to use your Tutriq account for the duration of the average lifecycle of an Tutriq user.
After that period has passed, or after you request us to delete your data (whichever is earlier) we will delete your personal data except where we have specific reason which means we need to keep it for longer.
Records that you have shared publicly or have shared with another user, for example reviews you leave, messages you send and bookings you make, may remain on the Site after your personal information has been deleted but will no longer have identifying information which links them to you associated with them.
We may retain records where necessary to fulfil our regulatory or statutory duties.
Tutriq tries to be as open as it can be in terms of giving people access to their Personal Information. Individuals can find out if we hold any Personal Information by making a “subject access request”, normally free of charge, under the data protection legislation. If we do hold information about you we will let you have a copy of that information unless a legal exception applies, in which case we will inform you of this at the time. You also have the right to request that information we hold about you which may be incorrect, incomplete, or which has been changed since you first told us, is updated or removed.
To make a request to exercise either of these rights, please email us your request to support[at]tutriq[dot]com with the subject line “Subject Access Request”.
You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where you have withdrawn consent for us to process it, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
To request that we delete your personal data please send an email with the subject line “Personal data deletion” to support[at]tutriq[dot]com.